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Our Commitment

At Dart Recruitment, we are committed to providing high-quality recruitment services. This Refund Policy outlines the terms and conditions for refunds and replacements related to our recruitment services.

Replacement Guarantee

For permanent placements, we offer a replacement guarantee period:

• If a placed candidate leaves or is terminated within 90 days of starting employment
• We will provide a replacement candidate at no additional charge
• The replacement search will be conducted with the same diligence as the original placement

Conditions for Replacement

The replacement guarantee is subject to the following conditions:

• The termination was not due to company restructuring or position elimination
• The candidate was not terminated due to factors beyond their professional capabilities
• The client provided adequate onboarding and training
• The job requirements remain substantially the same
• All agreed-upon fees have been paid in full

Consultation Services

For career consultation services:

• Refunds may be requested if you are unsatisfied with the service
• Requests must be made within 7 days of the consultation
• Partial refunds may be offered for partially completed services

Temporary and Contract Placements

For temporary and contract placements:

• No refunds are provided for services already rendered
• Replacement workers can be provided if a temporary worker is unsuitable
• Notice periods as per the contract terms apply

Refund Process

To request a refund or replacement:

1. Contact us in writing (email or letter)
2. Provide details of the placement and reasons for the request
3. Allow up to 14 business days for review
4. We will respond with our decision and next steps

Non-Refundable Items

The following are non-refundable:

• Advertising costs incurred for your vacancy
• Background check and verification fees
• Administrative processing fees
• Services where work has been substantially completed

Dispute Resolution

If you are not satisfied with our response to your refund request, we encourage you to:

• Escalate the matter to our management team
• Provide additional documentation or context
• Work with us to find a mutually acceptable solution

Contact Us

For refund or replacement requests, please contact:

Email: [email protected]
Subject: Refund/Replacement Request
Phone: +357 24642404
Address: Arch. Kyprianou 10, Larnaca, 6016, Cyprus