Reservations Manager

On behalf of our client, a well-established hospitality organization based in Paphos, DART Recruitment is seeking to recruit an experienced Reservations Manager to join their team.

This is an excellent opportunity for a hospitality professional with extensive reservations experience, strong leadership skills, and a commercial mindset. The successful candidate will oversee the daily operations of the Reservations Department, ensuring exceptional guest service, operational excellence, and revenue optimization.

Key Responsibilities

• Manage the daily operations of the Reservations Department.
• Lead, coach, and support the Reservations team to achieve high service and performance standards.
• Ensure the accurate handling of all reservations, amendments, cancellations, and special requests.
• Deliver exceptional guest service in line with luxury hospitality standards.
• Monitor reservation accuracy, system updates, and compliance with company procedures.
• Maximize room revenue through effective inventory control, upselling, and rate management.
• Work closely with the Front Office, Revenue Management, Sales, and other operational departments.
• Handle complex guest enquiries and reservation-related issues professionally.
• Support team development through training, performance monitoring, and continuous improvement initiatives.
• Prepare reports and contribute to departmental objectives and operational improvements.
• Perform any other duties relevant to the position.

Candidate Profile

• Minimum 7 years of experience in hotel reservations, preferably within a luxury or 5-star hotel environment.
• Excellent command of the English language; additional languages will be considered an advantage.
• Strong computer literacy.
• Excellent knowledge of hotel reservation procedures, PMS, CRS, and booking systems.
• Good understanding of room inventory management, pricing strategies, and revenue optimization.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to manage guest requests, complaints, and complex reservation situations professionally.
• Customer-focused mindset with a commitment to delivering exceptional hospitality experiences.
• Ability to work under pressure and effectively manage multiple priorities.
• Professional attitude, integrity, confidentiality, and strong teamwork skills.

What Our Client Offers

• Gross monthly salary: €1,900 – €2,000, depending on experience.
• Permanent full-time employment.
• Provident Fund.
• Staff discounts.
• Free meals during working hours.
• Employee recognition and reward programme.
• Excellent work-life balance.
• Comprehensive induction programme.
• Continuous training and professional development opportunities.
• Long-term career prospects within a well-established hospitality organization.

Last but not least, at Dart Recruitment we are by your side every step of the way, offering support, guidance and complete confidentiality throughout your career journey.